SOCAI Bot Compliance Assistant
AI-driven compliance and training assistant combining real-time monitoring, automated detection, and personalised training inside Microsoft Teams.
01 — The problem
What we were solving
Distributed workforce clicking through annual training decks with low retention; security needed nudges in the flow of work.
- Policies lived in PDFs employees never opened until audit week.
- Phishing simulations felt punitive instead of educational.
- Compliance teams could not measure which controls people actually understood.
02 — The approach
What we built
- RAG layer over internal policies with source links in every answer.
- Micro-learning cards triggered by risky behaviours with immediate remediation steps.
- Gamified progress that managers can see at team level without exposing individual mistakes.
05 — Outcomes
Key results
- Real-time behavior monitoring
- RAG-based intelligence layer
- Automated training generation
- Gamified learning via Teams
06 — Stack
What it was built on
Representative tools and patterns — exact vendors vary per client environment.
Microsoft 365
Teams bot frameworkGraph APIs where permitted
AI
Embeddings + vector storeGuardrails for PIIOffline evaluation sets
Data
Telemetry warehouseConsent-aware logging
07 — Learnings
What we'd tell the next team
- Meet employees where they chat - email training links die in inboxes.
- Tone matters: coach, don't scold, or adoption collapses.
- Refresh embeddings whenever legal updates policies; stale RAG is worse than no RAG.
FAQ
Questions this engagement anticipated
Why Teams instead of a standalone portal?
Because policy nudges in the flow of work outperform annual PDF training; employees respond when coaching appears where they already collaborate.
How was PII handled in RAG answers?
Guardrails and minimised logging patterns were paired with source-linked responses so security teams could approve the retrieval boundary before wide rollout.
Related reading
Go deeper on the thinking
Compare your situation to this case.
Bring your constraints - environment, timeline, and budget. We scope before we quote.